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I agree. To me, this is indicative of a deeper cultural problem. It sometimes happens if engineers don't speak up and get involved with the product. This causes

I agree. To me, this is indicative of a deeper cultural problem. It sometimes happens if engineers don't speak up and get involved with the product. This causes a culture of engineers turning into executers, where they just execute the feature or the bugfix, without even _trying_ to think of the end user, or possible repercussions. Not that the engineers are the ones at fault, it just seems that a culture change is needed to get everyone to care more about the customer.

crispinb 9y ago
> a culture change is needed to get everyone to care more about the customer I think they care a great deal, but arrogance (as so often) leads them to lack judgement. Their ‘care’ has become a patrician “we know what’s best” (cf. not permitting MacBook Pro customers to have real keyboards because wanky Ikeabot Jony Ive finds them messy).