I believe this is a poor response because, * In the first paragraph, they only apologized after limiting the limiting the scope to "some" customers who "feel"

I believe this is a poor response because, * In the first paragraph, they only apologized after limiting the limiting the scope to "some" customers who "feel" slighted. Like an irrational person on the defensive, giving a non-apology apology. * They didn't address issues like: the CPU throttling is 24/7, whether the device is running off A/C or not. (!) Completely unnecessary and also — inconsistent with the battery-voltage argument. * Affected users like me have been stuck with a barely functioning phone for a year. Since it stayed nearly unusable even when plugged in, I assumed it was simply due to Apple bloatware affecting older devices.