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Pro-customer would be: 1. Measure the battery, see that it is not optimal. 2. Tell the user: "your system has been slowed down due to non-optimal battery perfo
by mmjaa 9y ago
Pro-customer would be:
1. Measure the battery, see that it is not optimal.
2. Tell the user: "your system has been slowed down due to non-optimal battery performance. Please replace the battery as soon as possible."
3. Let the user replace the battery.
Instead, this phenomenon is being exploited to prompt people into dumping the old phone and upgrade to the new one.
- raverbashing 9y agoAs I said, I don't disagree with warning the user > There are two choices (besides warning the user): either you make the phone use less electricity (slowing down the CPU, dimming the screen, etc) or you let it shutdown unexpectedly and without warning. > The pro-customer behaviour is the first one
- mmjaa 9y agoOption Alpha: Tell the User, let them Fix the Consumable Themselves.