I'm not surprised at their behavior, I'm surprised that so many in this thread think this is a good response to these complaints. Plenty of their customers wil

I'm not surprised at their behavior, I'm surprised that so many in this thread think this is a good response to these complaints. Plenty of their customers will have already bought new phones thinking their current ones are just broken, and their response is to stop adding a 100% margin to this one product category temporarily. If I was a regular customer of a company that overcharged me by that much, I'd expect to have correspondingly awesome customer support that would make me whole when they screwed up. I.e. in this case refund the new phone I bought because mine was slow. But I suppose I should stop being surprised at the low expectations people have for Apple.