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Not incorrect at all. Its a perfectly reasonable function of the operating system to tell the user that their battery is end-of-life and it should be replaced.

by mmjaa 9y ago

Not incorrect at all. Its a perfectly reasonable function of the operating system to tell the user that their battery is end-of-life and it should be replaced. What is "incorrect" is all the justification for this unacceptable, anti-customer behaviour. The current design serves no purpose other than to treat the customer as a cash-cow, who must upgrade their phone at the EOL of their battery, or suffer a degradation in the capabilities of a device they own. Or, do they not?

raverbashing 9y ago
> Its a perfectly reasonable function of the operating system to tell the user that their battery is end-of-life and it should be replaced. Agreed > for this unacceptable, anti-customer behaviour There are two choices (besides warning the user): either you make the phone use less electricity (slowing down the CPU, dimming the screen, etc) or you let it shutdown unexpectedly and without warning. The pro-customer behaviour is the first one, not the second one. It is graceful degradation of a system that can't perform to its top specification. This is regardless of the battery being replaceable or not, there is no other option that keeps the phone running and without unexpected shutdowns.
- mmjaa 9y ago
  Pro-customer would be: 1. Measure the battery, see that it is not optimal. 2. Tell the user: "your system has been slowed down due to non-optimal battery performance. Please replace the battery as soon as possible." 3. Let the user replace the battery. Instead, this phenomenon is being exploited to prompt people into dumping the old phone and upgrade to the new one.
  - raverbashing 9y ago
    As I said, I don't disagree with warning the user > There are two choices (besides warning the user): either you make the phone use less electricity (slowing down the CPU, dimming the screen, etc) or you let it shutdown unexpectedly and without warning. > The pro-customer behaviour is the first one
    - mmjaa 9y ago
      Option Alpha: Tell the User, let them Fix the Consumable Themselves.

by mmjaa 9y ago

raverbashing 9y ago

> Its a perfectly reasonable function of the operating system to tell the user that their battery is end-of-life and it should be replaced. Agreed > for this unacceptable, anti-customer behaviour There are two choices (besides warning the user): either you make the phone use less electricity (slowing down the CPU, dimming the screen, etc) or you let it shutdown unexpectedly and without warning. The pro-customer behaviour is the first one, not the second one. It is graceful degradation of a system that can't perform to its top specification. This is regardless of the battery being replaceable or not, there is no other option that keeps the phone running and without unexpected shutdowns.

mmjaa 9y ago
Pro-customer would be: 1. Measure the battery, see that it is not optimal. 2. Tell the user: "your system has been slowed down due to non-optimal battery performance. Please replace the battery as soon as possible." 3. Let the user replace the battery. Instead, this phenomenon is being exploited to prompt people into dumping the old phone and upgrade to the new one.
- raverbashing 9y ago
  As I said, I don't disagree with warning the user > There are two choices (besides warning the user): either you make the phone use less electricity (slowing down the CPU, dimming the screen, etc) or you let it shutdown unexpectedly and without warning. > The pro-customer behaviour is the first one
  - mmjaa 9y ago
    Option Alpha: Tell the User, let them Fix the Consumable Themselves.