This seems like a thorough and good response, but look at what it took in order for it to happen! Apple cultivates a perception that they stand by their product

This seems like a thorough and good response, but look at what it took in order for it to happen! Apple cultivates a perception that they stand by their products, but you really can't count on that. I've recently had a month-long (and ongoing) to-and-fro of Apple Care repairs to my late 2016 Macbook Pro. I have Apple Care, but it's been more than a month and they're okay with it having taken that long (and being ongoing). The solution to a repair not having fixed a problem is another round of the same tests as last time, followed by a repair that replaces another component. The crash report is easily findable on Google and seems to be a long-standing hardware issue, but Apple Support behave as though it's the first time they've ever encountered it.