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>So I take the drop to $29 as a tangible apology, which I appreciate. (Well, personally, I've already replaced my battery using a $25 kit from Amazon, but obvio

>So I take the drop to $29 as a tangible apology, which I appreciate. (Well, personally, I've already replaced my battery using a $25 kit from Amazon, but obviously that's not viable for the great majority of iPhone owners.) Seems pretty cheap from the worlds richest company considering it's a $5 battery in question that takes minutes to replace. Why could they not offer full RMA service?

jsz0 9y ago
For the same reason auto makers don't offer free lifetime oil changes. A battery is expected to degrade over time so if you expect to use a device for 2-3+ years it's your own responsibility to factor that into the cost of ownership.