But this is intended as an apology, not a sale. Apologies don't come with big asterisks if they want to be taken seriously. And PacketPaul's experience was ev

But this is intended as an apology, not a sale. Apologies don't come with big asterisks if they want to be taken seriously. And PacketPaul's experience was even worse because the reps did not believe his story. You can always take to twitter if you want to get something like this fixed, however.