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> I think Apple's response here is great. I have bought a device of a certain performance, fully expecting that the battery will degrade and hold a smaller and
by cornholio 9y ago
> I think Apple's response here is great.
I have bought a device of a certain performance, fully expecting that the battery will degrade and hold a smaller and smaller charge, but NOT expecting the performance of the device to suffer. I was given absolutely no warning that, come a certain age or use-pattern, the performance of the device will degrade. Apple went behind my back and installed software that prevented device lockup, and gave me no info about it.
What if I was entitled to a warranty replacement of the battery, but the software hid that from me by devaluing my purchase? This is not 'great', it's sleazy. Apple is essentially getting away with installing lower performance batteries and/or reducing it's warranty costs compared to competitors. The behavior itself is good from an engineering point of view, the communication was deceptive and fraudulent; the feature should be made optional, enabled at the user's discretion to extend the life of terminals that are outside of warranty and start to lock up, or the customer should be thoroughly informed at the time of purchase that the performance of the terminal will significantly degrade.
- dilap 9y agoright, i agree! original behavior was shitty, but their response is good. their response is - an apology - a promise to update the software so you know when you're getting throttled - cheap battery replacements i think that's pretty solid.
- uw_rob 9y agoI don't think the response is good enough. - They make no promise of the target lifespan of their devices. It appears that their internal culture believes that devices that last only 1 year is acceptable. They do not say if they want to deviate from this. - No transparency on the expected battery degradation and performance impact over time.
- dilap 9y agobatteries seem to be tricky for everyone (remember the exploding samsung notes?). visibility into the battery status and official replacements after 1 year for $30 seems pretty darn good to me. more generally the useful lifespan of iphones is definitely more than a year. i was recentlu able to sell still-perfectly-functioning iphonr 7 for almost half it's cost new. my 3-year-old ipad mini only started feeling slow a couple months ago. this seems better than what my friends with android experience, anecodotally.