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How about be more open and acknowledge problems sooner? While Apple always eventually gets to the right response, they can sometimes take too long to do so. In
by slantyyz 9y ago
How about be more open and acknowledge problems sooner?
While Apple always eventually gets to the right response, they can sometimes take too long to do so. In the case of these iPhone batteries, I think Apple's response was relatively timely.
But there have been cases where well known problems took over a year to acknowledge and remedy (like the early 2011 15" Macbook Pro GPU problems).
- heartbreak 9y agoThis story broke less than 2 weeks ago. So 10 business days (minus holidays) to put together a corporate response that affects hundreds of millions of devices seems pretty damn quick.
- kodablah 9y agoAs soon as iOS 11 came out, there were widespread complaints from iPhone 6 owners. Your timeline is about determining the cause which had to sadly be done independently. Ask yourself why they had to wait for outrage about the cause for this response instead of the symptoms (which should have provoked research into the cause)?
- slantyyz 9y agoOk, if you read my post, I did say "In the case of these iPhone batteries, I think Apple's response was relatively timely." But even then, my comment is only with respect to the response being timely relative to the problem becoming publicly known. If you take a cynical view that Apple knew what the side effects were a year ago when they released the software update but chose not to disclose it in the release notes, then the response was not timely.
- jaggederest 9y agoThe story was relevant in July, when they released the 10.2 update. They should have had something in place before they released that update.