8 ms·
My wife’s 6+ was incredibly slow after the iOS upgrade. My 6+ drained the battery incredibly quickly. I was told that upgrading the iOS would fix that problem
by marklyon 9y ago
My wife’s 6+ was incredibly slow after the iOS upgrade.
My 6+ drained the battery incredibly quickly. I was told that upgrading the iOS would fix that problem [0]; it didn’t. Instead it slowed my phone to the point of being unusable.
If I’d have known replacing the battery would have fixed both of them, I’d have done that. Instead, I stupidly bought two new, very expensive phones. Since we were already locked into the Apple ecosystem (with paid apps and media), we bought iPhones.
This does nothing to compensate or win back the trust of customers like me.
[0] https://i.imgur.com/OYZr7zd.png https://i.imgur.com/OYZr7zd.png
- reaperducer 9y ago> This does nothing to compensate or win back the trust of customers like me. What is it that you want Apple to do to make you personally feel better?
- Game_Ender 9y agoThey could offer to buy back any functioning iPhone 6S at an above market rate from anyone who recently purchased a new phone. Its sort of a crazy idea, but close to what people want.
- saagarjha 9y ago> Its sort of a crazy idea, but close to what people want. Of course, what people want is free iPhones. Apple isn’t going to do it just because it’s what everyone wants.
- blhack 9y agoQuestions like this always perplex me. People aren't asking for apple to do something. They're asking for them to not do something.
- Fnoord 9y agoHow about free battery replacement? That's not asking much. The solution to underclock to make sure the device doesn't go off is a hack. A cool hack, because it ensures the device stays somewhat useable, but a temporary one. Which also targets devices which don't suffer from the problem.
- dogweather 9y agoAnd it stayed under locked even when running on a/c power.
- unethical_ban 9y agoIt's a legitimate question. Frankly, the idea of a phone's performance drastically changing over the course of one(1) version upgrade should aggrivate someone more than this. How can it be acceptable for a single release to "slow a phone to a crawl"? This response makes sense. They screwed up communicating the issue of battery life to the masses that apparently don't know batteries wear out. They're fixing it, they're biting into their revenue with a mea culpa price cut, and they're making the OS more communicative of this nuance of phone performance.
- pishpash 9y agoThey're not biting into their revenue. They are doing the minimum possible to maximize their revenue given the news is out.
- asendra 9y agoPeople know batteries wear out, but the expected behaviour is the phone lasting less hours between charges, or even unexpected shutdowns, but definitely not degraded CPU performance. That has never happened before, there was no precedent for that, and no way of knowing it was a battery issue. The only solution for most people was buying a new phone.
- slantyyz 9y agoHow about be more open and acknowledge problems sooner? While Apple always eventually gets to the right response, they can sometimes take too long to do so. In the case of these iPhone batteries, I think Apple's response was relatively timely. But there have been cases where well known problems took over a year to acknowledge and remedy (like the early 2011 15" Macbook Pro GPU problems).
- heartbreak 9y agoThis story broke less than 2 weeks ago. So 10 business days (minus holidays) to put together a corporate response that affects hundreds of millions of devices seems pretty damn quick.
- kodablah 9y agoAs soon as iOS 11 came out, there were widespread complaints from iPhone 6 owners. Your timeline is about determining the cause which had to sadly be done independently. Ask yourself why they had to wait for outrage about the cause for this response instead of the symptoms (which should have provoked research into the cause)?
- slantyyz 9y agoOk, if you read my post, I did say "In the case of these iPhone batteries, I think Apple's response was relatively timely." But even then, my comment is only with respect to the response being timely relative to the problem becoming publicly known. If you take a cynical view that Apple knew what the side effects were a year ago when they released the software update but chose not to disclose it in the release notes, then the response was not timely.
- jaggederest 9y agoThe story was relevant in July, when they released the 10.2 update. They should have had something in place before they released that update.
- deleted 9y ago[deleted]
- kodablah 9y agoBe transparent in all of these surreptitious actions henceforth. Give more power to users to make their own decisions about browser, battery, OS, etc. But they won't. So I guess the answer to your question is to change the type of people that they are, which is an unrealistic request of course.
- colejohnson66 9y ago> Give more power to users to make their own decisions about browser, battery, OS, etc. But they won't. To be fair: what do you expect from Apple? Power to the power users? Because that’s not happening.
- kodablah 9y agoI don't expect it and I know it's not happening. I was just answering what they could do to make some personally feel better as was originally asked.
- tcarn 9y agoI actually would say yes. Come out with a Pro model of the iPhone that lets you pick which OS And Battery you want as well as expandable storage. This would get me to buy one...
- niuzeta 9y agoThere's nothing that Apple can do here; trust is hard earned and easily lost. Apple just lost however much of trust the grandparent had accumulated over the years. Trustworthiness aside, Apple as a hardware company has made many questionable choices that makes me rethink purchasing their hardware. (headphone jack and the touch bar being the most egregious) I don't think I'll be getting the next macbook if these don't get addressed.
- tigershark 9y agoThis is an appropriate response. Much better than google selling phones that are just barely crawling after not even 6 months of very average use..
- propogandist 9y agostep one should be removing google from your phone (android or otherwise) and limiting reliance on all their services.
- thom_nic 9y agoHow would you remove Android from an Android phone?
- sangnoir 9y agoAndroid =/= Google: you can easily have an android phone with zero Google services if you choose a phone supported by one of many AOSP-based OSes.
- 0xcde4c3db 9y agoEven with stock Android you can skip setting up a Google account, turn on "Unknown Sources", and direct-download an alternative app store like F-Droid. It probably still feeds them telemetry, but you're not locked in to any of their cloud services.
- Mithaldu 9y agoDon't send fake apologies like "We know that some of you feel Apple has let you down."
- dclowd9901 9y agoI think they could offer free battery replacement for affected models for the next year, and, more permanently, a 1 hour or less turnaround for battery replacement or a loaner program.
- zouhair 9y agoMake batteries easily replaceable.
- Fnoord 9y agoYup, but Apple innovated the non-user replaceable battery with the iPhone. They set the trend, the rest followed. Before that, in the 90s and 00s we had user replaceable batteries. On top of that, the iPhone 7, 8, and X make it significantly more difficult and cumbersome to replace the battery. See the iFixit guides. Even with the iPhone 6 you need special screwdrivers and tools.
- baby 9y agolet us downgrade to iOS 10
- reacharavindh 9y agoWell, can you return the two new phones?
- bno1 9y agoWhat does "locked in the Apple ecosystem" imply? Apps that don't have a satisfactory equivalent on Android, integration between Apple devices or general usability/user experience?
- unethical_ban 9y agoProbably having tons of photos, contacts, email and whatnot in the apple cloud instead of Google or Amazon or local.
- mtgx 9y agoThat's relatively trivial to switch. If anything it would be the ecosystem of purchased applications that you still intend to use. Other than that, nothing should really keep you "locked-in" on iOS. Not even iMessage. You can use WhatsApp or FB Messenger with friends or family. It's not a big deal.
- evilduck 9y agoGoogle and Apple also both offer "switch" software that makes transferring the critical parts a trivial affair. https://www.android.com/switch/ https://www.android.com/switch/ https://www.apple.com/iphone/move-to-ios/ https://www.apple.com/iphone/move-to-ios/ I still like iOS better and don't intend on switching but the only "lock in" I feel exists is the years of sunk cost I have in purchased apps I still use. I would disagree about iMessage though. I have older family members on iOS that would not use another messaging or video chat app. Our chat experience would simply degrade to stock SMS.
- lostlogin 9y agoFacebook - really?
- arvinsim 9y agoYou will be surprised on how Messenger is like iMessage of messenger apps in some countries outside the US.
- option 9y agoI had a very similar experience with my 6+ but instead of buying iPhone I finally jumped ship and bought Essential Phone (Android). (I also changed my Apple Watch 1 to Nokia Steel HR as a result of ecosystem change) If only I knew that replacing battery would make my 6+ usable again I would remain iPhone user.
- duiker101 9y agoYou might not have trust but yet you have 2 new iPhones.
- chisleu 9y agoThis is the first real argument I've heard on this. Everything else has been noise about apple slowing phones to rip people off. Thank you very much for sharing your experience. To be fair, they said iOS upgrade may help fix the problem, and I agree that they were probably just saying "update so I can check that off my list of things to recommend."
- jkestner 9y agoThe battery issue is unrelated to your slowdowns if you were experiencing them constantly. Lost in all the media reports is that the throttling only happens at peak system power demand. My 6s Plus also was constantly slow until last week, when I backed it up, wiped it, and restored. Now it's as fast as ever, on the latest iOS. We take the underlying computer for granted, but apparently the iPhone can benefit from a clean install to clean out always-running rogue processes.
- shock-value 9y agoThis is not true according to my experience. See https://imgur.com/a/VH0Bs https://imgur.com/a/VH0Bs. Note that in my case the performance restoration came about after I had my battery replaced -- no data wiping or other system cleaning occurred. > Lost in all the media reports is that the throttling only happens at peak system power demand. Throttling at least occurs during app loading. Apple admits as much and it was true (subjectively) in my experience. If loading an app qualifies as "peak system power demand" your point is kind of lost because loading apps is something everyone with a mobile device does very frequently.
- jkestner 9y agoI can't claim to know what was going on with your phone, of course. But artificial benchmarks that push the system to its limits seem more likely to trigger this behavior than everyday usage, so I wouldn't take those results as evidence. I didn't see the app loading bullet point and agree with you there. In my own case, everything was slow. Loading apps, loading web pages, whatever. And the difference after a clean install now is huge. Went back and did the same to an old iPad that I stopped using for its sluggishness, and it's usable again. Complex devices, so there's certainly going to be a complex set of problems, but I think that some of it is due to us taking Apple's message that iOS devices are appliances to heart, whereas the truth is that these portable computers still need mysterious maintenance rituals. It's been impressive, but Apple's still got some work to do to make these things bulletproof.
- spronkey 9y ago
- madez 9y agoYou realize you are locked-in into a proprietary ecosystem. Clearly, that is bad for you and customer-unfriendly. But I wonder why you don't take action, and get alternatives that don't lock you in. Is this an example of the sunken cost fallacy?
- afarrell 9y agoNot really. It is an evaluation of the cost of migrating to a different ecosystem and set of workflows.
- carterehsmith 9y ago>> you are locked-in into a proprietary ecosystem Ok, so what do we do? Sell iphone ((or android phone)) and then.. get what?
- madez 9y agoWith Android you are not necessarily forced into a locked-in ecosystem. I use a Google-free Android phone. I can watch movies and listen to music, talk to people and chat. And I'm free to take my data and move to another device. So, yes, extracting all of your data Apple is not withholding from you, getting another device, and then selling the Apple devices is what I would start with. Also, I would keep an open eye for neither Android nor Apple devices. The Librem 5 might become an excellent alternative.
- carterehsmith 9y ago>> I use a Google-free Android phone. I can watch movies and listen to music, talk to people and chat. Is that somehow impressive? Every smartphone since 1980 can do that. >> And I'm free to take my data and move to another device. So what. People with Androids and Iphones can, and do, move to another device, data included. So what is your point.
- madez 9y agoIt's not impressive. However, it shows that I don't need to abstain from modern uses of my device. The first ancestor of this comment chain is saying, that they were locked-in partly because they couldn't move media out. This contradicts you.
- berbec 9y agoAnd, cynically, they don't care as much as they should about this lost trust, because: > Since we were already locked into the Apple ecosystem (with paid apps and media), we bought iPhones. I feel that iPhone vs Android is the current Holy War [1], and it's just as contentious as Mac vs PC, Windows vs Linux or even vim vs emacs. (PC, Linux and vim, of course!) 1: http://catb.org/jargon/html/H/holy-wars.html http://catb.org/jargon/html/H/holy-wars.html
- MRSallee 9y agoMy guess is that iOS 11 is much more to blame for slowdown that users are experiencing, myself included. Unfortunately, that is unlikely to be resolved -- even if I replace my battery for $30, my iPhone 6 will still be worse than it was in August.
- hota_mazi 9y ago> This does nothing to compensate or win back the trust of customers like me You simply behaved exactly the way that Apple predicted you would (preferring to spend money over the inconvenience of migrating your data to Android).
- Shivetya 9y agoI traded my 6 in early but I put the blame of slowness on the iOS upgrades reasoning that each version added more bloat. I do enjoy my 8s and don't regret the upgrade. I only annoyed at most that Apple didn't fully disclose the issue and perhaps the performance hit they chose was a bit over the top
- virgilp 9y ago> Since we were already locked into the Apple ecosystem How is that a thing? Media - you should be able to move. And how much do the apps that you actually use cost? You could apparently afford 2 new Apple phones... you can't be truly locked in
- codetwelve 9y agoBeing locked into the Apple ecosystem is mainly because: 1) Important historical data you can't move out - like iMessages 2) Apple Music - Your curated playlist is just that without actual songs (Of course you can recreate and start from scratch here) 3) Apps/Games - Specifically where the account is tied to your apple account and you have ample progress be it in app purchases or unlocking features on apps (which can really add up) 4) Your family - My entire family, wife, parents, sisters, neices/nephews and brother in law are all on iPhone and we all share the same Apple family plan for music and purchases. We also share location information so we know where each other is at once - This is done through Apple's find friends app. #4 is the most important one. Because the habit of many individuals has to be changed in order for me to get out. Which is not impossible but it's just a lot of work (teaching my senior parents android? not worth it imo). And this also comes back to having our group messages in iMessage and my family loves going back to reference something or look at pictures we send each other.