Presumably they’ve run the numbers on each of these QA failure incidents and determined that they don’t have a lasting impact on sales/customer retention/whatev

Presumably they’ve run the numbers on each of these QA failure incidents and determined that they don’t have a lasting impact on sales/customer retention/whatever metric, however unfortunate that may be for the end user. Like many publicly traded companies these days, however, it may be that they’re slowly shooting themselves in the foot by looking through the narrow lens of their quarterly metrics and focusing on near-term shareholder value.