>Maybe the firm you are dealing with doesn't pay the employees well enough, which in turn causes demotivation? This. I had the same complaint about the India b

>Maybe the firm you are dealing with doesn't pay the employees well enough, which in turn causes demotivation? This. I had the same complaint about the India based team I had to work with, until one of them came on rotation to the states, we had a beer together, and he told me all about the working environment they have there. Nightmarish commutes, extremely nitpicky and punitive performance management, no commitment to career development, limited benefits, brutal hours, and meagre pay even adjusted for Indian CoL. Under those conditions, it's no wonder people were hard to work with. They were overworked, held to stupid performance metrics that demoralized them, and were under the boot of a "beatings will continue until morale improves" management style. If you hire based only on cost, nickel and dime each other to maximize your value for money in the short term, and generally treat your workforce like chattel, it shouldn't be surprising when they're disengaged and unable to be as forward leaning as you would like.