I'm for whatever tools lead to better outcomes (more complete solutions for less cost). From my experience, however, non-technical decision makers often start

I'm for whatever tools lead to better outcomes (more complete solutions for less cost). From my experience, however, non-technical decision makers often start from the assumption that the things they want are easy. As such, they tend to be reluctant to invest in new technologies or approaches. In fact, the most common first approach when they become convinced that what they want is actually "big" is to attempt to offshore. In other words, they naively assume that the solution to complexity is more (cheaper) bodies. So even if a great tool comes along that allows us to meet needs more effectively, it's not guaranteed to be accepted.