>but that she shouldn't have upgraded and that there was nothing they could do. The "blame the user for using the product normally" mentality that seems to has

>but that she shouldn't have upgraded and that there was nothing they could do. The "blame the user for using the product normally" mentality that seems to has arisen around Apple products drives me crazy. I recently upgraded to High Sierra, and Mail decided to delete all of my filters in the process. When I went looking for a fix, I found someone with a similar issue on Apple's forums, and most of the responses were basically berating the user for not taking a backup before upgrading. The attitude was as though this were a perfectly reasonable way for software to behave, and the user was stupid for not anticipating it. It must be nice to build tech products knowing that your users will blame themselves if you screw up.