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I've seen people who barely understood the NPS formula obsess over their NPS score as well as customers who wrote quizzical responses such as "I love your servi
by mrisoli 9y ago
I've seen people who barely understood the NPS formula obsess over their NPS score as well as customers who wrote quizzical responses such as "I love your service it is the best, everything is perfect" and grade an 8, overall I find its an interesting vanity metric.
- JumpCrisscross 9y agoThere are products I love but which I never promote to my friends. I provide the company with revenues, but will never contribute to their growth. On the NPS scale, that’s a solid 8.