I remember at Host Gator the sysadmins would answer phones whenever the chat techs couldn't manage the call volume. It was a nice way to break up the day someti

I remember at Host Gator the sysadmins would answer phones whenever the chat techs couldn't manage the call volume. It was a nice way to break up the day sometimes from e-mail based tickets and lead to some really interesting stories (like working with a 14 year old child over the phone to help fix some rendering issues on a website that was operated by their blind parent).