They must trust them enough to employ them. Even if they don't think any single person they employ has "all the answers", if you listen to feedback from your em

They must trust them enough to employ them. Even if they don't think any single person they employ has "all the answers", if you listen to feedback from your employees you can get a sense of trends. Furthermore, these observations should be something verifiable. You're asking for concrete feedback on issues, not vague comments about what's wrong.