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It's a hedge against our own mistreatment. If companies see that their customer interactions are visible to the market as a whole, they have more of an incentiv
by totalZero 9y ago
It's a hedge against our own mistreatment. If companies see that their customer interactions are visible to the market as a whole, they have more of an incentive to make sure those interactions are good ones.
- marshray 9y agoWell, A) given that the article was from BBC I doubt the HN upvotes were much of a signal boost, and B) would this story have made it to the front page if it were, say, an auto insurance company rather than Amazon?