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If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are. In my own experience this isn’t the case, unles

by rusk 9y ago

If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are. In my own experience this isn’t the case, unless you mean AppleCare. Anecdote: bought mbp in Shanghai Apple store and was informed that it was only covered in China unless I bought applecare, so I bought AppleCare. Similar experience picking up some gear in Hong Kong one time ... Not that my mbp ever gave me an ounce of trouble tho!

ArmandGrillet 9y ago
China might be an exception: I bought an iPhone in SF 1 year ago and had it repaired in a German Apple Store after calling the French customer support 1 month ago.
- rusk 9y ago
  Maybe this is one of those things where they’ll do it for you but don’t make a contractual commitment to it ... Maybe a way to boost AppleCare sales too :-J
  - samastur 9y ago
    They did it for me (Slovenia, UK) and I've never bought AppleCare in my life. In my case they even once made an exception to cover my defect when I was two weeks late after deadline to report it. Edit: I think I misunderstood your comment. Yes, good service like this would make me more likely to buy AppleCare to extend it (even though I haven't yet).
- a012 9y ago
  Correct, my relative tried to trade in their iPhone in US but rejected because the phone's origin was HK.
latch 9y ago
Parent is definitely correct (from experience). Although they have given themselves some wiggle room for "keyboard products" (though, again, from experience, I didn't have any problems): Apple may restrict warranty service for keyboard products to the country where Apple or its Authorized Distributors originally sold the device. Apple may restrict warranty service for keyboard products purchased in the EEA or Switzerland to the EEA and Switzerland. P.S. - Unless you want to be familiar with Apple's warranty, I suggest you avoid macbooks with the butterfly keyboard (1st or 2nd gen).

by rusk 9y ago

ArmandGrillet 9y ago

China might be an exception: I bought an iPhone in SF 1 year ago and had it repaired in a German Apple Store after calling the French customer support 1 month ago.

rusk 9y ago
Maybe this is one of those things where they’ll do it for you but don’t make a contractual commitment to it ... Maybe a way to boost AppleCare sales too :-J
- samastur 9y ago
  They did it for me (Slovenia, UK) and I've never bought AppleCare in my life. In my case they even once made an exception to cover my defect when I was two weeks late after deadline to report it. Edit: I think I misunderstood your comment. Yes, good service like this would make me more likely to buy AppleCare to extend it (even though I haven't yet).
a012 9y ago
Correct, my relative tried to trade in their iPhone in US but rejected because the phone's origin was HK.

latch 9y ago

Parent is definitely correct (from experience). Although they have given themselves some wiggle room for "keyboard products" (though, again, from experience, I didn't have any problems): Apple may restrict warranty service for keyboard products to the country where Apple or its Authorized Distributors originally sold the device. Apple may restrict warranty service for keyboard products purchased in the EEA or Switzerland to the EEA and Switzerland. P.S. - Unless you want to be familiar with Apple's warranty, I suggest you avoid macbooks with the butterfly keyboard (1st or 2nd gen).