My wife is organizing a conference using a non-profit and is going through the same PayPal headaches. This is extremely bad customer service. All PayPal has t

My wife is organizing a conference using a non-profit and is going through the same PayPal headaches. This is extremely bad customer service. All PayPal has to do is (1) refuse to do business with non-profits or (2) present non-profits with an accurate description of what could happen (account freezing, etc.) before they sign-up. (Burying this in the terms of service doesn't count, by the way.) Customer service is as much about expectations as it is about delivering.