3 ms·

Well the good story is pretty mundane. Here's mine: the payments have always gone through.

• bmm6o 16y ago
  Point taken, but how about a story where there was a conflict that was settled quickly and fairly? In my case, my account was flagged (the business was legit, but I could understand if they had some cause for concern), but it was such a hassle to satisfy them I gave up. I couldn't talk to a person; I had to send dozens of faxes; I couldn't even email - I had to use a stupid form with a character limit; it was never laid out what I had to do or how many steps remained.
• kmfrk 16y ago
  The false positives are one problem with PayPal; the customer support is another. Customer support only gets a chance to prove itself once something goes south, and I get the impression that it's unequivocally bad. If I am looking at buying a laptop, I don't care much about whether it's a matter of "if" or "when" it breaks, but how the customer service and repair shop handle it once it happens. PayPal's "customer service" is the Damoclean sword that people fear moreso than the false positives. Because good customer service would be able to ameliorate most of their mess and admit errors on their end.
• detst 16y ago
  That's not a good story; that's what they're suppose to do on the most basic level. They don't deserve praise for that. They do, however, deserve a very bad reputation for stories like above. I have one myself and of others close to me but I'll leave it at that.