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This is opening can of worms. When we factor in things like support, we have to consider not only cost, but also metrics like its quality and performance/price
by vetinari 9y ago
This is opening can of worms.
When we factor in things like support, we have to consider not only cost, but also metrics like its quality and performance/price. If I had a dollar for every support ticket that got ignored for months or years... For community support, that can be fine, but when you are paying maintenance, that's unforgivable.
- Fnoord 9y agoAye, its a can of worms because of the complexity and subjectivity alone. The other day saw a comment on HN on how to best get signal as a customer. IIRC was something like IM < e-mail < phone < real-life. Did you try phone as a follow-up?
- vetinari 9y agoFor one case, I even did a meeting at a conference, where I got promises that they will look into it... Nothing happened then.