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You know what used to happen if I got upset about a taxi driver driving irresponsibly? I'd call up. I'd complain. They told me they'd take the feedback onboard
by hug 9y ago
You know what used to happen if I got upset about a taxi driver driving irresponsibly?
I'd call up. I'd complain. They told me they'd take the feedback onboard, and they'd definitely do something.
And then, of course, they hung up and went back to doing whatever it is they did rather than providing customer service.
I can only assume this is because it wasn't worth it to them to bother, but I also know it's why there's a value proposition that supports uber, at least for my use case.
I don't know if uber drivers earn less than cab drivers, but I do know that uber drivers they tell me they earn more that their former cab jobs. I don't know if uber is a horrible company or not, but I do know that when I complain, they promise I'll never see that driver again.
I know that uber will actually show up to pick me up.
I know that the drivers are held accountable.
That's worth a lot. Worth enough to you? I don't know. Worth enough to me that I'd pay more than the going taxi rate, though.
- candiodari 9y ago> That's worth a lot. Worth enough to you? I don't know. Worth enough to me that I'd pay more than the going taxi rate, though. Uber has "invested" billions of dollars (double digits) in making itself cheap. That tells me that if they were even just comparable in price to taxis, they would never be able to survive.
- hug 9y ago> if they were even just comparable in price to taxis, they would never be able to survive In the quiet words of the Virgin Mary, [citation needed]. Uber has invested millions of dollars into something. One of those things is, undoubtedly, expanding. One of the facets of expanding is, undoubtedly, lowering fares. Does this mean that an uber-like service must run at a net loss in order to provide their service? Of course not.
- petre 9y agoThe drivers own the cars and pay for the maintenance costs. Neither Uber, nor the drivers pay for taxi licenses, so they pocket that as well.
- akvadrako 9y agoUber does more than make their drivers accountable. Just a few under-5-star ratings can really hurt their career. It's heavily weighted in favor of the passenger, which you might like, but is unfair to the drivers.
- icantdrive55 9y agoThe average person would go right back to taxis if the price was lower.
- bluntfang 9y ago>I don't know if uber is a horrible company or not Really?