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You really can't though. I had a phone with an awful battery-- it would shut off around 25% randomly. I brought it into Apple 3 times, it even had apple care--
by oceanghost 9y ago
You really can't though. I had a phone with an awful battery-- it would shut off around 25% randomly. I brought it into Apple 3 times, it even had apple care-- and because the f*ing diagnostic suite identified the battery as good, they wouldn't replace it.
They wouldn't even LET ME PAY FOR THE REPAIR.
- fleitz 9y agoSmash your phone, pay for a new phone under apple care. Voila.
- suryamp 9y ago> LET ME PAY FOR THE REPAIR. Then you would know that it is totally their fault and the liability would be on Apple to fix other people's devices.
- schrodinger 9y agoSame here. I went to a 3rd party place and they replaced it cheaper anyway, with no problems.
- riahi 9y agoAgreed. I've been in 3 times. Every time I want to just pay for the replacement; they won't even offer the battery replacement if the diagnostic utility says the phone is good. My phone randomly shuts down or rapidly loses battery once it is below 40%. It's even worse when it's cold.
- kuceram 9y agoThat's exactly what's happening to me as well. I think it shows a battery percentage based on (old) current voltage which dramatically decreases with low temperature, i.e. when you pull your phone from warm pocket in cold weather.