How did it break user trust? I mean, I see that some people are unhappy, and I can't say that this stuff was thoroughly thought out, but this was an add-on who

How did it break user trust? I mean, I see that some people are unhappy, and I can't say that this stuff was thoroughly thought out, but this was an add-on whose only effect on user's computer was... nothing, by design, unless you opted-in.