Found it: https://news.ycombinator.com/item?id=11379475 https://news.ycombinator.com/item?id=11379475 swanson: My hobby: role-playing how I would respond as th

Found it: https://news.ycombinator.com/item?id=11379475 https://news.ycombinator.com/item?id=11379475 swanson: My hobby: role-playing how I would respond as the CEO if my company was getting skewered on HN. Here is my version! Also, https://news.ycombinator.com/item?id=3523763 https://news.ycombinator.com/item?id=3523763 abbasmehdi: Proper apologies have three parts: 1) What I did was wrong. 2) I’m sorry that I hurt you. 3) How do I make it better? It’s the third part that people tend to forget…. Apologize when you screw up and focus on other people, not on yourself. (Couldn't find the exact YouTube timecode; https://teamrich.wordpress.com/2007/10/20/pausch-last-lecture/ https://teamrich.wordpress.com/2007/10/20/pausch-last-lectur... ) >anon808: The most import part of that apology formula is missing, actually meaning it. Also if the answer to #3 is obvious (ie stop doing what your apologizing for) then one shouldn't have to ask.