Shouldn't a virtual assistant by definition be virtual, i.e. a bot or piece of software that has some AI baked in? I rather like the idea of "virtual" assistan

Shouldn't a virtual assistant by definition be virtual, i.e. a bot or piece of software that has some AI baked in? I rather like the idea of "virtual" assistants but you're talking about outsourcing to cheap offshore labor. Why can't software do what you describe?