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"We took immediate actions to correct this" - no you didn't, you immediately tried to justify it! You made an indefensible mistake and then tried to defend it.

by jarym 9y ago

"We took immediate actions to correct this" - no you didn't, you immediately tried to justify it! You made an indefensible mistake and then tried to defend it. Totally inadequate for anyone in a CxO position and the only reasonable response is to step down imo.

r3bl 9y ago
How did Mozilla try to defend it?
- cjbprime 9y ago
  The initial response published by Gizmodo neither apologizes nor says the plugin will be removed: > “Firefox worked with the Mr. Robot team to create a custom experience that would surprise and delight fans of the show and our users. It’s especially important to call out that this collaboration does not compromise our principles or values regarding privacy. The experience does not collect or share any data,” Jascha Kaykas-Wolff, chief marketing officer of Mozilla, said in a statement to Gizmodo. “The experience was kept under wraps to be introduced at the conclusion of the season of Mr. Robot. We gave Mr. Robot fans a unique mystery to solve to deepen their connection and engagement with the show and is only available in Firefox.” This new apology -- from the same person! -- now claims that their values were compromised, but it doesn't say so in a way that acknowledges that they previously felt differently, or explains what caused them to change their mind, which leaves it feeling dishonest.
btschaegg 9y ago
Aside from the publicity side, what irks me more about this statement is the "we will change some processes because of this" part. IMO, this is not a process-related problem. The fact that you have a way to install software on my computer without user feedback or the user's consent plus the possibility to hide that installation (read: backdoor) isn't due to a process. It displays a fundamental misunderstanding of what users expect of you. This neatly ties in with the pocket integration, as it basically is the same issue - only then, we knew about it. Edit: Yes, I know, backdoor is a harsh word for something non-targeted, but considering what potentially could happen, a process change doesn't fix this. Also, the moment we have to pick each FF update apart for hidden extensions is the moment FF has lost its reason to exist, as far as I'm concerned.

by jarym 9y ago

r3bl 9y ago

How did Mozilla try to defend it?

cjbprime 9y ago
The initial response published by Gizmodo neither apologizes nor says the plugin will be removed: > “Firefox worked with the Mr. Robot team to create a custom experience that would surprise and delight fans of the show and our users. It’s especially important to call out that this collaboration does not compromise our principles or values regarding privacy. The experience does not collect or share any data,” Jascha Kaykas-Wolff, chief marketing officer of Mozilla, said in a statement to Gizmodo. “The experience was kept under wraps to be introduced at the conclusion of the season of Mr. Robot. We gave Mr. Robot fans a unique mystery to solve to deepen their connection and engagement with the show and is only available in Firefox.” This new apology -- from the same person! -- now claims that their values were compromised, but it doesn't say so in a way that acknowledges that they previously felt differently, or explains what caused them to change their mind, which leaves it feeling dishonest.

btschaegg 9y ago

Aside from the publicity side, what irks me more about this statement is the "we will change some processes because of this" part. IMO, this is not a process-related problem. The fact that you have a way to install software on my computer without user feedback or the user's consent plus the possibility to hide that installation (read: backdoor) isn't due to a process. It displays a fundamental misunderstanding of what users expect of you. This neatly ties in with the pocket integration, as it basically is the same issue - only then, we knew about it. Edit: Yes, I know, backdoor is a harsh word for something non-targeted, but considering what potentially could happen, a process change doesn't fix this. Also, the moment we have to pick each FF update apart for hidden extensions is the moment FF has lost its reason to exist, as far as I'm concerned.