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I see your point. But large tech organisations commit these faux pas/atrocities (depending on your point of view) all the time, regardless of their relationship
by Gatsky 9y ago
I see your point. But large tech organisations commit these faux pas/atrocities (depending on your point of view) all the time, regardless of their relationship with profit. I think the reason they happen at all and the shrill tenor of the associated backlash come from the same place though - a kind of echo chamber insularity.
- jacquesm 9y agoFor me the motivator is the fact that they cost me a couple of hours in lost time due to their botched upgrade. This last episode is just icing on the cake and illustrates how completely out of touch Mozilla is with the users that make up their core. It's roughly on par with Apple pissing all over the designers and animators and movie makers that were their lifeblood in the pre-Ipod days. Only in Mozilla's case they don't have an Ipod.
- blub 9y agoWell, if the US had privacy laws with teeth, said organisations would learn quite fast not to commit such "mistakes". As such, all it takes apparently is a corporate drone to push hard enough and poof go the customer rights. Food for thought regarding your outrage comment: one does not protect their rights by bending over every time they are taken advantage of.
- Crespyl 9y agoI hold Mozilla to a much higher standard than other large tech organizations. This particular incident shows either massive process failure (allowing marketing to auto-deploy code without sufficient review), or that no one in the review process recognized the issues with using development and debugging tools to push marketing software. Either version is (yet another) blow to the trust I want to have in an organization that I still care very deeply about.