While maybe a bit poorly described, this isn’t wrong and touches on the underlying truth. The #1 complaint everyone has on their ‘internet’ is directly related

While maybe a bit poorly described, this isn’t wrong and touches on the underlying truth. The #1 complaint everyone has on their ‘internet’ is directly related to contention ratio and it’s associated monetary value (which often is not understood by consumers). I run a regional ISP (CTO). Boiled down, we compete almost solely on network contention ratio and the resulting price per Mbps to the consumer.