3 ms·

I've been trying to log into my account for over 3 weeks with no response from Coinbase. They need to handle their own support issue better if they want consume

I've been trying to log into my account for over 3 weeks with no response from Coinbase. They need to handle their own support issue better if they want consumer trust.

dudus 9y ago
Maybe you should handle your own password management issue better if you want Coinbase to provide good support.
mv4 9y ago
In my case, I sent some ETH to "my" ETH wallet at Coinbase, received an email from Coinbase alerting me of the incoming transfer, and then - nothing, that ETH is nowhere to be found except on the blockchain (it's not showing in my ETH Coinbase account, and it's not shown under transactions). Frankly, this (misplacing a transaction) is more concerning to me than delays or verification issues. Losing a transfer like that puts their whole transactional integrity into question. Again, delays (something showing as "pending", etc) I could live with, considering their recent spike in usage. But, when a transaction is simply missing, while the ones before and after it are showing in Coinbase, is scary. I agree with you that they need to handle their support much much better. The bulk of their cases (judging by the publicly visible mentions of @CoinbaseSupport on Twitter) can be handled by simply explaining the situation and telling people to wait. There are only 5 or 6 issue types that can be categorized and routed programmatically even. Instead, they are currently only responding to 0.5% (not a typo) of Support requests on Twitter (not counting DMs). I think that may be the lowest response rate I've ever seen from a company, especially a tech one.
sfennell 9y ago
I had a similar and frustrating issue where my 2 factor auth was re-enabled after I manually disabled when I knew I was giving up my phone. They eventually helped, but it took longer than I would like.

3 ms·

I've been trying to log into my account for over 3 weeks with no response from Coinbase. They need to handle their own support issue better if they want consume

by beatboxrevival 9y ago

I've been trying to log into my account for over 3 weeks with no response from Coinbase. They need to handle their own support issue better if they want consumer trust.

dudus 9y ago
Maybe you should handle your own password management issue better if you want Coinbase to provide good support.
mv4 9y ago
In my case, I sent some ETH to "my" ETH wallet at Coinbase, received an email from Coinbase alerting me of the incoming transfer, and then - nothing, that ETH is nowhere to be found except on the blockchain (it's not showing in my ETH Coinbase account, and it's not shown under transactions). Frankly, this (misplacing a transaction) is more concerning to me than delays or verification issues. Losing a transfer like that puts their whole transactional integrity into question. Again, delays (something showing as "pending", etc) I could live with, considering their recent spike in usage. But, when a transaction is simply missing, while the ones before and after it are showing in Coinbase, is scary. I agree with you that they need to handle their support much much better. The bulk of their cases (judging by the publicly visible mentions of @CoinbaseSupport on Twitter) can be handled by simply explaining the situation and telling people to wait. There are only 5 or 6 issue types that can be categorized and routed programmatically even. Instead, they are currently only responding to 0.5% (not a typo) of Support requests on Twitter (not counting DMs). I think that may be the lowest response rate I've ever seen from a company, especially a tech one.
sfennell 9y ago
I had a similar and frustrating issue where my 2 factor auth was re-enabled after I manually disabled when I knew I was giving up my phone. They eventually helped, but it took longer than I would like.