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To counter anecdote with anecdote, I've had no issues with coinbase and have found them pleasant to use. That includes transferring to gdax/selling/withdrawing,

by carc 9y ago

To counter anecdote with anecdote, I've had no issues with coinbase and have found them pleasant to use. That includes transferring to gdax/selling/withdrawing, etc.

EpicEng 9y ago
It's happened to a lot of people, and recent coinbase news supports the parent's anecdote.
- Asparagirl 9y ago
  There are hundreds of similar complaints about Coinbase on their sub-reddit just within the last week or so, many including support ticket numbers. People are getting pretty freaked. https://www.reddit.com/r/coinbase https://www.reddit.com/r/coinbase
  - sillysaurus3 9y ago
    FYI this is identical to what happened on Mt Gox. It was easy to send money in, but getting more than 0.5 BTC out became quite difficult. That said, it seems closer to the truth to say that they're simply under load. But it's hard not to wonder. There's no way to know there's a problem until it's too late. It's a good reminder to keep your coins off Coinbase.
    - iak8god 9y ago
      > It's a good reminder to keep your coins off Coinbase. I'm finding that keeping coins off of Coinbase is easier to do than keeping cash off of Coinbase. It's fast and cheap to transfer cryptocoins to Coinbase, but takes me days to add cash.
    - FireBeyond 9y ago
      > but getting more than 0.5 BTC out became quite difficult And then Bitfinex is not processing BTC > USD transactions for ">250BTC"...
- enraged_camel 9y ago
  Yep. I follow the ecosystem closely (not invested, just fascinated by it) and there are an incredible number of complaints about coinbase in general, and their atrocious support in particular. A VC-funded SV company should do better.
  - plusbryan 9y ago
    Coinbase has said they've scaled their support team 2x in recent weeks. Surely that's not an easy feat and speaks to the sort of volumes they are handling at the moment.
    - FireBeyond 9y ago
      Coinbase has been saying, publicly, that their support is sorely lagging for a year or more. This is hardly news to them (or their customers).
dahdum 9y ago
I've never had a single problem with Coinbase either. Most complaints seem to be from brand new signups getting delayed, people failing the AML/KYC checks. My USD withdrawals always show up in my bank account 2 days later.
- H99189 9y ago
  My account is over 3 months old. They took my money and successfully gave me my tiny bit of ETH and BTC, but for some reason my litecoin transaction is stuck in the ether.
  - dahdum 9y ago
    That's annoying then, maybe the run up in LTC triggered a new tier of verification or they really are that far behind. I'm sure you'll get it eventually but if you're looking to flip it now you can't yet. If you're not buying with the intent to hold, I recommend depositing USD to their exchange GDAX. Fees are lower and you can sell/withdraw immediately.
- cheapsteak 9y ago
  My account is 4 years old, was verified, 2FA setup, and bought/sold without issue 4 years ago. Recently logged in to find that previously verified ID documents were somehow wiped out and my account became restricted. Reverified ID without issue, but account still restricted. Been 13 days and nada from their support save for an automated response.
- UncleMeat 9y ago
  So? Services that operate on money shouldn't just have an SLA where is works fine for some people. When you want a lot of nines, "it worked for me a few times" is not enough.
- FireBeyond 9y ago
  Probably should be completing AML/KYC checks before funding the account, but funny how there's never any issue with that not happening in a speedy amount of time...
hinkley 9y ago
You can’t counter a bad experience with a neutral one man. Example: Ann Rule was on a first name basis with Ted Bundy before he was caught. He didn’t murder her or any of her friends once. Its probably fine to take a car ride from him.
sushid 9y ago
I've used Coinbase since 2013 but I had a very important transaction simply disappear about a year and a half ago (despite being confirmed 10s of times) until I showed support that the transaction definitely went through. No explanation whatsoever. Just showed up a day after they replied to me.

by carc 9y ago

To counter anecdote with anecdote, I've had no issues with coinbase and have found them pleasant to use. That includes transferring to gdax/selling/withdrawing, etc.

EpicEng 9y ago

It's happened to a lot of people, and recent coinbase news supports the parent's anecdote.

Asparagirl 9y ago
There are hundreds of similar complaints about Coinbase on their sub-reddit just within the last week or so, many including support ticket numbers. People are getting pretty freaked. https://www.reddit.com/r/coinbase https://www.reddit.com/r/coinbase
- sillysaurus3 9y ago
  FYI this is identical to what happened on Mt Gox. It was easy to send money in, but getting more than 0.5 BTC out became quite difficult. That said, it seems closer to the truth to say that they're simply under load. But it's hard not to wonder. There's no way to know there's a problem until it's too late. It's a good reminder to keep your coins off Coinbase.
  - iak8god 9y ago
    > It's a good reminder to keep your coins off Coinbase. I'm finding that keeping coins off of Coinbase is easier to do than keeping cash off of Coinbase. It's fast and cheap to transfer cryptocoins to Coinbase, but takes me days to add cash.
  - FireBeyond 9y ago
    > but getting more than 0.5 BTC out became quite difficult And then Bitfinex is not processing BTC > USD transactions for ">250BTC"...
enraged_camel 9y ago
Yep. I follow the ecosystem closely (not invested, just fascinated by it) and there are an incredible number of complaints about coinbase in general, and their atrocious support in particular. A VC-funded SV company should do better.
- plusbryan 9y ago
  Coinbase has said they've scaled their support team 2x in recent weeks. Surely that's not an easy feat and speaks to the sort of volumes they are handling at the moment.
  - FireBeyond 9y ago
    Coinbase has been saying, publicly, that their support is sorely lagging for a year or more. This is hardly news to them (or their customers).

dahdum 9y ago

I've never had a single problem with Coinbase either. Most complaints seem to be from brand new signups getting delayed, people failing the AML/KYC checks. My USD withdrawals always show up in my bank account 2 days later.

H99189 9y ago
My account is over 3 months old. They took my money and successfully gave me my tiny bit of ETH and BTC, but for some reason my litecoin transaction is stuck in the ether.
- dahdum 9y ago
  That's annoying then, maybe the run up in LTC triggered a new tier of verification or they really are that far behind. I'm sure you'll get it eventually but if you're looking to flip it now you can't yet. If you're not buying with the intent to hold, I recommend depositing USD to their exchange GDAX. Fees are lower and you can sell/withdraw immediately.
cheapsteak 9y ago
My account is 4 years old, was verified, 2FA setup, and bought/sold without issue 4 years ago. Recently logged in to find that previously verified ID documents were somehow wiped out and my account became restricted. Reverified ID without issue, but account still restricted. Been 13 days and nada from their support save for an automated response.
UncleMeat 9y ago
So? Services that operate on money shouldn't just have an SLA where is works fine for some people. When you want a lot of nines, "it worked for me a few times" is not enough.
FireBeyond 9y ago
Probably should be completing AML/KYC checks before funding the account, but funny how there's never any issue with that not happening in a speedy amount of time...

hinkley 9y ago

You can’t counter a bad experience with a neutral one man. Example: Ann Rule was on a first name basis with Ted Bundy before he was caught. He didn’t murder her or any of her friends once. Its probably fine to take a car ride from him.

sushid 9y ago

I've used Coinbase since 2013 but I had a very important transaction simply disappear about a year and a half ago (despite being confirmed 10s of times) until I showed support that the transaction definitely went through. No explanation whatsoever. Just showed up a day after they replied to me.