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Coinbase should solve it's coinbase trust issue. I bought a small amount of litecoin almost 2 weeks ago, i'm well past my "delivery by" date, my funds left my

• ryanmarsh 9y ago
  Same. Coinbase are in over their heads. There is so much room for competition here. At times I’ve been unable to access my accounts or have transactions complete in a reasonable amount of time. Coinbase closed my account without notice with no explanation other than a mention of their desire to comply with FinCEN. I never got an answer from them as-to what I did “wrong”. I sure as hell wasnt selling heroin or babies on Silk Road. Imagine if Wells Fargo closed an account without notice or explanation after a customer had a few normal deposits and withdrawals. deep rolls eyes
  • Joeri 9y ago
    Imagine if Wells Fargo closed an account without notice or explanation after a customer had a few normal deposits and withdrawals. You don't have to imagine. https://consumerist.com/2017/08/21/feds-investigating-wells-fargo-sudden-account-closures/ https://consumerist.com/2017/08/21/feds-investigating-wells-...
    • FireBeyond 9y ago
      At least you have organized, specific recourse. From the first few words of the headline of that article: "Feds Investigating..."
  • passwordreset 9y ago
    >Imagine if Wells Fargo closed an account without notice or explanation after a customer had a few normal deposits and withdrawals. BB&T has done this to me in the past. The only recourse is taking your business elsewhere. Coinbase doesn't seem too different in that regard.
• bayofpigs 9y ago
  I transferred $1000 seven days ago from GDAX. Funds left my bank account on the third day yet still not available today.
• Mizza 9y ago
  This happened to me as well a few weeks back. Smells a lot like a Ponzi scheme. Looking for a new exchange, but they're all having problems with staying online or verifying new accounts.
  • H99189 9y ago
    Did you end up getting your coins from Coinbase?
    • Mizza 9y ago
      In that particular case, no.
      • H99189 9y ago
        Well now I'm worried. I also bought a tiny amount of ETH and BTC which is still in my account but I'm really worried about getting the funds out, even if it's just a refund of my original USD.
        • Mizza 9y ago
          I didn't come here to spread doubt, just to +1 with my experience. I have had other transactions with them go okay, but when this one went wrong I realized how absolutely abysmal their support is. They stole my money and I'm being downvoted for it, ha!
        • j4ship 9y ago
          why did you give them so much money that you are "really worried" dont be irresponsible, its a new venture , dont put in your life savings ... just a couple of dollars , try it out if it doesnt work then at least its not something to be "really worried" about I gave them money , they gave me coin , everything worked ... maybe you made them angry and tried to do something illegal on their site so they shut your user down. I hear they prioritize "good" users in their system. There is a section where there is the type of account you add, if you add a bank account you get special treatment
• carc 9y ago
  To counter anecdote with anecdote, I've had no issues with coinbase and have found them pleasant to use. That includes transferring to gdax/selling/withdrawing, etc.
  • EpicEng 9y ago
    It's happened to a lot of people, and recent coinbase news supports the parent's anecdote.
    • Asparagirl 9y ago
      There are hundreds of similar complaints about Coinbase on their sub-reddit just within the last week or so, many including support ticket numbers. People are getting pretty freaked. https://www.reddit.com/r/coinbase https://www.reddit.com/r/coinbase
      • sillysaurus3 9y ago
        FYI this is identical to what happened on Mt Gox. It was easy to send money in, but getting more than 0.5 BTC out became quite difficult. That said, it seems closer to the truth to say that they're simply under load. But it's hard not to wonder. There's no way to know there's a problem until it's too late. It's a good reminder to keep your coins off Coinbase.
        • iak8god 9y ago
          > It's a good reminder to keep your coins off Coinbase. I'm finding that keeping coins off of Coinbase is easier to do than keeping cash off of Coinbase. It's fast and cheap to transfer cryptocoins to Coinbase, but takes me days to add cash.
        • FireBeyond 9y ago
          > but getting more than 0.5 BTC out became quite difficult And then Bitfinex is not processing BTC > USD transactions for ">250BTC"...
    • 9y ago
• temp987654 9y ago
  I had a Coinbase account for a year or so. Switched to Bitstamp and couldn't be happier.
  • enraged_camel 9y ago
    What do you like about BitStamp?
• s_dev 9y ago
  After I read on Hacker News by a number of commenters that Coinbase Customer Support had given up -- seemed fairly dodgy to give them money as you've no reason to think you'll get recourse should something go wrong. I went with BitPanda. I should leave my referral link here but rather my own words carry the recommendation.
• solumos 9y ago
  Agreed. I sold some ETH and deposited the funds into a USD wallet, which Coinbase decided to close due to eligibility restrictions once the funds were already in it. I've had a ticket open for about a month w/o access to those funds.
• notyourday 9y ago
  Use support less. Write to Attorney General more. Dont demand. Require.
• billions 9y ago
  Imagine building a startup that moves 10's of millions of new users' monies each month out of US bank accounts. While other startups are just scaling page views, Coinbase is scaling money. Keep in mind that it takes just one financial loss to break trust from the entire community. Has any other bank in history scaled this fast?
  • prepend 9y ago
    Yes. Remember that online banks were once new. 10s of millions flowed through lots of banks and new services like PayPal during the dot com boom of 99/00.
    • Fnoord 9y ago
      At least nowadays, PayPal is a bank. Or well, has bank status in Luxembourg.
• dahdum 9y ago
  Were you a new user? It takes time to go through bank verification and fraud checks.
  • H99189 9y ago
    No my account was opened over 3 months ago with a verified phone number.
    • j4ship 9y ago
      my account too , but it works great, thx coinbase
  • FireBeyond 9y ago
    And yet they'll debit your account that very day...
• yueq 9y ago
  I have similar experience recently. Tx on T+3 day got cleared but a T-day tx is still pending.
• gecko39 9y ago
  I had a situation where the coin balance was displayed as 0.0, but I could trade / withdraw by typing in the number I was supposed to have.
  • wallacoloo 9y ago
    Silly question, but did you try reloading the page? I've noticed that if I place an order that isn't immediately filled, then tab to a different page and switch back to the gdax page an hour later, the account balance isn't updated even if it shows that my order was filled. Refreshing has always fixed it for me.
• shrimpx 9y ago
  To the dozens/hundreds of complaints like this, there are tens of thousands of non-complaints that you don't ever hear about -- users who use the service to buy/sell/withdraw without issues. People are particularly emotional about Coinbase because it touches on their bottom line -- money. But let's not forget the fact that ALL startups have major scaling woes. Bugs in the tech being ironed out, overwhelmed support and engineering teams recruiting and integrating talent to meet the demand -- in Coinbase's case exponentially growing demand. If you've worked in a software startup you know how easy it is to be met with exponential increase in demand, and how impossibly difficult it is to stay above water growing a team at the same rate. I'm positive on Coinbase due to their backing. YC, Andreessen Horowitz, DFJ, among dozens of high-profile investors. These guys want a $20B valuation, they're not interested in backing a failing company or a scam.
  • Nursie 9y ago
    Handwaving. Yup, they're a startup, they're having problems, they're doing their best, actually managing pretty well given the circumstances. None of that changes the fact that they can't deliver the service as expected.
    • shrimpx 9y ago
      "Can't deliver the service as expected" is par for the course in innovative early stage startups. Veteran tech companies like Apple, Microsoft, Cisco, Intel, Oracle, etc., struggled hard and failed to deliver as expected for many years. And still do. Apple computers and OSes in the 90s were unusable garbage; you spent more time twiddling extensions than actual use. Remember Windows 3.1x? It was an utter failure of an OS but the only available solution to many businesses. Time will tell how Coinbase evolves but my take is they'll continue to improve and catch up to demand.
      • Nursie 9y ago
        But that's not the point here, is it? It can't provide the level of service expected for financial services of this sort. That doesn't imply they should give up and go home, but it does mean that one should temper one's expectations of being taken fully seriously.
• memorymappings 9y ago
  Yeh I think people flooding to coinbase to make overnight money expect instant gratification but coinbase has to register users with the Federal Trade commission at least for me as an American so let's not forget in addition to the other comments detailing how hard it is for any startup to scale, there is another bottleneck called FTC approval for first time coinbase users and that is on the Federal Trade Commissions timeline. Let's also not forget while many other otherwise good UI platforms dropped out of NY because well, it was too hard and the fees were too high coinbase continued to integrate and work with lawmakers because they know how important it would be not to disciminate against states and also to have legal integration with Wallstreet, so as much as you may be upset with Coinbase for not scaling fast enough for you and making the government go faster, you should ask why so many other platforms aren't there to offer you an equally good alternative. That being said, throughout all this bustle lately, I have not experienced issues with Coinbase and have performed a variety of money moving actions to and from multiple bank accounts coinbase and gdax with no delays. This could be because I'm an established user, approved by the Federal Trade Commission and have an established credit history with Coinbase which has led to another increase in what I am allowed to do. Furthermore, Coinbase has been open apologetic, taken complete responsibility for the lack of being able to instantly gratify as they stayed over 8x the exponentiation of new users trying to register relative to the last spurt in the sunmer and promised to be transparent even if they can't be perfect. They have a ten day backlog on customer support tickets even after hiring 400 new people just for customer support and plan to hire even more. It sounds like you are a new user who feels entitled to instant gratification, instant approval by the FCC, instant trust from Coinbase who probably doesn't have an established credit history with you and you're mad because things didn't work for you immediately. I saw the other day Coinbase had an update saying wire transfers we're delayed 2-3 business days but I did not have a delay with mine, which means they probably prioritize established traders. I wouldn't be so hard on Coinbase, but if you think you can provide a better solution by all means go for it. We need more competition in this space. I also recommend certifying yourself with a few other platforms and getting your accounts tested and registered and having some money there so if you experience delays with Coinbase you have other options to move money. I am established with multiple platforms in case I experience issues with Gdax, but as it turns out I never have. Very impressed with them.