3 ms·Which helpdesk did you use that didn't really work out?by markbao 16y agoWhich helpdesk did you use that didn't really work out?hm2k 16y agoIt's no secret that I developed eTicket until 2008. I weighed up the pros and cons of using IMAP and email client(s) over a helpdesk system.mdisraeli 16y agoI'd be interested in hearing more about your reasoning!