3 ms·

We made a decision to use an email platform and abandon a helpdesk solution in order for us to respond to issues quicker and more efficiently, which provided ou

by hm2k 16y ago

We made a decision to use an email platform and abandon a helpdesk solution in order for us to respond to issues quicker and more efficiently, which provided our customers with a better customer service.

markbao 16y ago
Which helpdesk did you use that didn't really work out?
- hm2k 16y ago
  It's no secret that I developed eTicket until 2008. I weighed up the pros and cons of using IMAP and email client(s) over a helpdesk system.
  - mdisraeli 16y ago
    I'd be interested in hearing more about your reasoning!