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That's what I'm leaning towards, too. The best user experience is not having to watch your back in terms of how many threads you've used this month, so I think
by markbao 16y ago
That's what I'm leaning towards, too. The best user experience is not having to watch your back in terms of how many threads you've used this month, so I think it's better to do it by users.
I think we're going to have to limit free plans, though.
- petervandijck 16y agoDon't limit free plans by threads. It's much better to limit them by, for example, not allowing customization, showing a big "powered by you" button, adding a footnote (powered by) in each email, stuff like that. Make me pay 9.99$/m if I want to look "professional" and not using a free service. Make me pay $29,99 for unlimited support accounts or something.
- markbao 16y agoNot a bad idea — one of the things we wanted to limit to higher accounts was whitelabeling. Re: no free plan: I don't know if this would work - won't people want to try it longer, and wouldn't a free plan work towards our favor in word-of-mouth?
- petervandijck 16y agoOr even better, don't have free plans, have free trials. 30 day free trial, then 9.99$/m The non-payers will leave after 30 days, which is fine.
- Xipe 16y agoSwitching support software isn't gratis, 30 days free trial may make people look at it half-heartedly, but not really try to integrate it.