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In addition to what others have said, this is almost surely a messaging issue. How you frame the survey and outcome is critical to getting honest feedback. I be
by hysan 9y ago
In addition to what others have said, this is almost surely a messaging issue. How you frame the survey and outcome is critical to getting honest feedback. I bet the surveys didn't detail exactly how things would be implemented and how it would be presented to the patrons. Instead, if you frame it as potential solutions that get your favorite creators more money, the response would certainly be positive.
- jopsen 9y agoThe email announcement also didn't make the fee increase for 1$ pledges obvious. On my first read I thought the fee was per transaction and that they would keep aggreting pledges... It would have take the degenerate example to show that... And only a super honest business would show the edge cases.