I care about the actions, not the words. Was substantial action taken to prevent this from happening again? That's what I actually care about. The fact that

I care about the actions, not the words. Was substantial action taken to prevent this from happening again? That's what I actually care about. The fact that this was a dramatic mea culpa does not matter. I have every reason to not pay attention to how contrite they sound. It's like being apologized to by a drug addict, for stealing. The apology has no content.