> It's made worse by people thinking that anything about the content of the apology matters. Is it inaccurate to think that they will not be enacting the fee s

> It's made worse by people thinking that anything about the content of the apology matters. Is it inaccurate to think that they will not be enacting the fee structure change they had announced before? What are you even talking about? They said "sorry", and "we won't do the thing that made us have to apologize", what more are they supposed to do?