I work for a company that makes tools for B2B tech support. It helps to work with people that give a darn about support (really helps if they've done it themsel

I work for a company that makes tools for B2B tech support. It helps to work with people that give a darn about support (really helps if they've done it themselves) to know that we're on the same page about helping our customers & users. This is in opposition to someone (who may otherwise be a fine employee) who just wants to build React UIs, or a streaming ML backend, or whatever, and is agnostic about what they ultimately work toward. Organizations with both types of people can work well (and a mix is probably healthy). Personally I prefer having confidence in the idea that the people with whom I work have customer pain points top-of-mind rather than the most kick-ass Spark/Cassandra/etc. cluster out there.