You had one job, Patreon: aggregate payments to eliminate fixed transaction fees for the people exchanging money through your platform, replacing them with a pe

You had one job, Patreon: aggregate payments to eliminate fixed transaction fees for the people exchanging money through your platform, replacing them with a percentage fee. You set the percentage too low and then, instead of simply raising it, you tried to stop doing the one thing that made you useful: eliminating fixed transaction fees. It's a pretty good corporate apology, but it demonstrates a surprising lack of understanding of their business.