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Agreed. I've been considering dropping Prime, since something like 8 out of 8 deliveries didn't arrive within the 2 business days promised - often with delays o

Agreed. I've been considering dropping Prime, since something like 8 out of 8 deliveries didn't arrive within the 2 business days promised - often with delays of up to a week. Customer service would waste an hour of my time each time I called to ask and verify just so I could know whether I needed to go to a brick and mortar store to buy the item in time. Really, really unpleasant.

mh- 9y ago
I've been experiencing this as well- seemingly with increasing frequency as they use their own "AMZL" delivery service. It's rapidly discouraging me from ordering things from Amazon if I'm going to rely on the delivery date. Or casually ordering things (i.e. via Alexa) that I might not be paying attention to the delivery of. I've had prime since it became available, and this is a very disappointing turn for Amazon from my point of view.
astura 9y ago
>Customer service would waste an hour of my time each time I called to ask and verify just so I could know whether I needed to go to a brick and mortar store to buy the item Amazon customer service is just the worse. They seem to only know how to press two buttons: "refund order" or "ship item." Or maybe "cancel order" and "return" too. If you need something that doesn't get solved by one of those buttons you're going to have a really, really frustrating experience. Every person I ever talked to has a fundamental lack of understanding of the English language, way worse than your typical Indian call center. You ask a question and they just don't understand what you're asking, they get confused, and tell you some irrelevant information. It's a frustrating, time consuming, back and forth to ask a simple question and sometimes you don't even get an answer and your issue is literally never addressed. It just astounds me that it's that bad. But because they reflexively just press "refund order" most of the time the average person thinks they are getting good customer service... In contrast, Walmart's free two day delivery has been on point.
- esturk 9y ago
  Agreed. Sometimes, you may not even be able to get the a refund. Amazon seems to be incurring a growing cost for refunds and its reneging on them whenever the chance arises. That's what happens when an entity becomes a monopoly.
cryptoz 9y ago
Yes, I've also had similar experiences. I rarely get 2 business day delivery! Such a scam. The service is amazing only if it works nearly 100% of the time. Otherwise, you don't know if your Prime item will come in 2 days or 6 and it gets really hard to order some things with that uncertainty.
- phil21 9y ago
  Curious where you guys live to have these experiences? I split my time between Minneapolis and Chicago, and have yet to have a (noticed at least) delayed Prime package. Prime Now is even more insane. Last item I ordered arrived in 18 minutes from pressing the button. I'm sure this happens, I just am wondering where one must live for it to be a common occurrence.
Glyptodon 9y ago
My experience is that things still mostly take two days to ship/deliver, but that they often don't get shipped for random period of time (I just ordered something, for example, that looked like a regular Prime shipping product, but the ship date won't be until the 25th, though it of course notified me of such during checkout, though it's an extreme example). (Tangentially, I only have Prime when they offer a free month and then I cancel near the end of it.)
SkyPuncher 9y ago
My wife and I have noticed this lately. If seems like they're trying to play a numbers game by setting too many items as prime and too aggressively setting delivery dates. Just give me a date that you can hit 99% of the time. I don't mind a missed delivery every now and then, but lately 9 out of 10 deliveries are late.

mh- 9y ago

I've been experiencing this as well- seemingly with increasing frequency as they use their own "AMZL" delivery service. It's rapidly discouraging me from ordering things from Amazon if I'm going to rely on the delivery date. Or casually ordering things (i.e. via Alexa) that I might not be paying attention to the delivery of. I've had prime since it became available, and this is a very disappointing turn for Amazon from my point of view.

astura 9y ago

>Customer service would waste an hour of my time each time I called to ask and verify just so I could know whether I needed to go to a brick and mortar store to buy the item Amazon customer service is just the worse. They seem to only know how to press two buttons: "refund order" or "ship item." Or maybe "cancel order" and "return" too. If you need something that doesn't get solved by one of those buttons you're going to have a really, really frustrating experience. Every person I ever talked to has a fundamental lack of understanding of the English language, way worse than your typical Indian call center. You ask a question and they just don't understand what you're asking, they get confused, and tell you some irrelevant information. It's a frustrating, time consuming, back and forth to ask a simple question and sometimes you don't even get an answer and your issue is literally never addressed. It just astounds me that it's that bad. But because they reflexively just press "refund order" most of the time the average person thinks they are getting good customer service... In contrast, Walmart's free two day delivery has been on point.

esturk 9y ago
Agreed. Sometimes, you may not even be able to get the a refund. Amazon seems to be incurring a growing cost for refunds and its reneging on them whenever the chance arises. That's what happens when an entity becomes a monopoly.

cryptoz 9y ago

Yes, I've also had similar experiences. I rarely get 2 business day delivery! Such a scam. The service is amazing only if it works nearly 100% of the time. Otherwise, you don't know if your Prime item will come in 2 days or 6 and it gets really hard to order some things with that uncertainty.

phil21 9y ago
Curious where you guys live to have these experiences? I split my time between Minneapolis and Chicago, and have yet to have a (noticed at least) delayed Prime package. Prime Now is even more insane. Last item I ordered arrived in 18 minutes from pressing the button. I'm sure this happens, I just am wondering where one must live for it to be a common occurrence.

Glyptodon 9y ago

My experience is that things still mostly take two days to ship/deliver, but that they often don't get shipped for random period of time (I just ordered something, for example, that looked like a regular Prime shipping product, but the ship date won't be until the 25th, though it of course notified me of such during checkout, though it's an extreme example). (Tangentially, I only have Prime when they offer a free month and then I cancel near the end of it.)

SkyPuncher 9y ago

My wife and I have noticed this lately. If seems like they're trying to play a numbers game by setting too many items as prime and too aggressively setting delivery dates. Just give me a date that you can hit 99% of the time. I don't mind a missed delivery every now and then, but lately 9 out of 10 deliveries are late.