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I had the same experience, except it was my fault. I crimped a cable poorly. But I had no idea anything was wrong. I didn't even bother testing it because it Ju
by dwyerm 9y ago
I had the same experience, except it was my fault. I crimped a cable poorly. But I had no idea anything was wrong. I didn't even bother testing it because it Just Worked.
The phone company (Centurylink) just one day called me, "Hey, we think we see a problem with your line, and we're sending someone over to check it. Is Saturday okay?"
It's the most proactive I've ever seen a huge ISP be, and it really impressed me. Almost as much as getting nearly my full rated speed out of a single wire.
- toast0 9y agoI'm guessing they called you because the connection was so bad the compensation for your line was interfering with other lines that ran parallel to yours. It is nice that they called you, the standard procedure is to disconnect you and when you call to complain, come out and fix it (and bill you for it)
- dwyerm 9y agoI think you're probably right. I was fully expecting to be billed, especially when the tech ended up climbing under my desk. Normally, they draw a bright line at the dmarc. But I cynically wonder if it didn't have something to do with my contract ending and the price nearly doubling, leaving me free to jump to the other provider. It worked, though. I'm still with them. It doesn't hurt that the other provider is Comcast...