and hoping you can add the extra features Well, there's a difference between 'hoping' and I'm sure we can get this done. As an example: our product is evolving

and hoping you can add the extra features Well, there's a difference between 'hoping' and I'm sure we can get this done. As an example: our product is evolving with the needs of our customers and as such we often promise things that don't exist yet. That doesn't mean we don't have every intention of delivering on our promise.