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I used to offer b2c technical support in my local area, I did it for about 5 years. It involved lots of in-person assistance provided to non-technical folks on
by petecooper 9y ago
I used to offer b2c technical support in my local area, I did it for about 5 years. It involved lots of in-person assistance provided to non-technical folks on setting up Apple iCloud-enabled devices where the client was just too spooked or unsure about the process and needed help.
I estimate I've helped 300+ people set up iPads and iPhones, and almost all end up setting up iCloud. There are various steps to set up a new iCloud account, including security questions from a drop-down list and setting a suitably secure password.
This happened 95%+ of the time:
* iCloud prompts for (first time setup) password
* I look away, they type in a password and tap OK/Next
* I look back, iCloud responds that the password is not strong/secure enough
* I explain that Apple passwords needs to be of a certain strength, and include 1 or more capital letters, and 1 or more numbers.
* The client tries again: makes the first character (a letter) capital and tacks a `1` on the end.
- JoeAltmaier 9y agoI tack a '0' on to the end. Ha! Secure!