You know, this is good advice for a lot of enterprises today. We are too focused on giving the customer exactly what they think they want vs. doing the hard wo

You know, this is good advice for a lot of enterprises today. We are too focused on giving the customer exactly what they think they want vs. doing the hard work of anticipating what they will want. A lot of PMs are guilty of this. Like spending all your time flying around to meet with customers to chit chat.