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Me. We have a ticket tracking system for customer calls, but I find it's much easier to write out the notes I'm going to enter. Plus, I can do diagrams and ch
by techsupporter 16y ago
Me. We have a ticket tracking system for customer calls, but I find it's much easier to write out the notes I'm going to enter. Plus, I can do diagrams and charts for the descriptions the customer is giving me.