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Reminds me of the Simpsons episode where Homer designs his own car: https://i.imgur.com/2O4f9EO.jpg https://i.imgur.com/2O4f9EO.jpg
by lighthazard 9y ago
Reminds me of the Simpsons episode where Homer designs his own car: https://i.imgur.com/2O4f9EO.jpg https://i.imgur.com/2O4f9EO.jpg
- strict9 9y agoAlways use example when talking to PMs or UX designers about features. Asking customers what features they want is a quick way to get into trouble. If they really need it, they will let you know.
- rconti 9y agohttp://www.thehomercar.com/ http://www.thehomercar.com/
- wpietri 9y agoAbsolutely. I use the Homer example all the time when helping people with user interviews. I think it's ok to ask people what they want; it can spark some interesting design notions. But it's important to realize that can have very little to do with what they buy or are happy with. So also ask them why they want it and explore how an expressed desire fits into the context of all their other wants, both spoken and implicit. At the end of the day, people designing something have to be true authors of that thing. We can't outsource our judgment to anything, survey results very much included. User ideas are sources of interesting design hypotheses, but we're still responsible for testing them vigorously and producing a coherent whole.
- fullshark 9y agoAlso the Poochie focus group
- julienfr112 9y agoI could not let the memory of this episode slep my mind during the whole reading of this article. D'oh!