"Went well" is in the eye of the beholder, right? If you are beholding a spreadsheet that says it saves money you might think it went well. If you are working

"Went well" is in the eye of the beholder, right? If you are beholding a spreadsheet that says it saves money you might think it went well. If you are working with the outsourced firm and have to constantly clean things up, educate them on how to do their jobs, etc. then it didn't "go well". Sometimes the large corporations are doing mutual agreements, where they outsource $10mil of work and expect that company to then market their stuff in the region. Quality and employee satisfaction don't show up on spreadsheets and it always seemed like upper management didn't care about that, they were focused on how much money they were saving.